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Shipping Policy

SHIPPING LOCATIONS:

We ship within the Continental U.S., Alaska, Hawaii and Countries listed below.

Outside U.S. Mexico, Canada, Bahamas, South Africa and Brazil.
U.S. Protectorates American Samoa, U.S. Virgin Islands, Guam and Puerto Rico
Asia New Zealand, Tasmania, Australia, Hong Kong, Macao, South Korea, Japan and Singapore
Europe Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. 


If you do not see your country listed, please contact us via E-mail to check and see if we can offer shipping to your location before ordering.  Please be aware we cannot ship to GREECE, ITALY or RUSSIA due to cosmetic regulations and special FDA paperwork which are beyond the scope of our International shipping capabilities.

We DO NOT ship to GHANA, INDONESIA, MIDDLE EASTERN NATIONS, NIGERIA, NORTH KOREA, PHILIPPINES, or THAILAND.

WE RESERVE THE RIGHT TO CANCEL AND / OR REFUSE ANY INTERNATIONAL OR DOMESTIC ORDER WE DEEM SUSPICOUS.

  Domestic Priority Shipping with Delivery Confirmation Included.

  Uninsured Rate: $0.00-$49.99 $5.35    Insured Rate Only: $50.00-$74.99 $8.25
  Insured Rate: $0.00-$49.99 $8.25    Insured Rate Only: $75.00 and up FREE

  International Priority Insured and Uninsured Rates:

  * Standard First Class Mail UNINSURED (Delivery Confirmation) Canada & Mexico $0.00-$149.99 (Only Orders Not Exceeding $150.00) $10.00
  * Standard First Class Mail UNINSURED (Delivery Confirmation) All Other Countries $0.00-$149.99 (Only Orders Not Exceeding $150.00) $15.00
 ** Small Flat Rate Box, UNINSURED (Tracking Available) Canada & Mexico $0.00-$110.00 (Brushes / Skincare Excluded) $21.00
 ** Small Flat Rate Box, UNINSURED (Tracking Available) All Other Countries $0.00-$110.00 (Brushes / Skincare Excluded) $25.00
 *** Insured Priority Rate Canada & Mexico Subject to Weight & Order Total $22.00-$35.00
 *** Insured Priority Rate All Other Countries Subject to Weight & Order Total $35.00-$49.00
 **** Insured Priority Mail (Reduced Rate) Canada & Mexico Only Orders of $150.00 or More $17.00
 **** Insured Priority Mail (Reduced Rate) All Other Countries Only Orders of $150.00 or More $27.00

POLICY DEFINITION OF "ASTERISK" INTERNATIONAL SHIPPING OPTIONS:

* Standard First Class Mail UNINSURED is for orders not exceeding $150.00. Please be aware that this method provides NO tracking except for delivery confirmation only, and is at customers own riskExtended delivery timeframes can occur.  Order totals exceeding this amount MUST select the INSURED Priority Method.

** Priority Flat Rate Box, UNINSURED is subject to approval of order size fitting in box and not exceeding these dollar totals. Please see below under International Shipments for instructions to use this shipping method.  ONATI Skin Care and Makeup Brushes CANNOT ship via this method.  Tracking is now available for this option!

*** Due to International shipping destination and weight variables, rates will fluctuate according to product weight totals combined with package destination.

**** At time of an International order you may select the Insured Priority Mail Shipping choice at the reduced rate if your order meets the minimum purchase of $150.00.  Shipping fees for Canada and Mexico will be reduced to the flat rate fee of $17.00, while all other countries will be reduced to a $26.00 flat rate fee.  The difference in shipping fees will be paid by Sterling Minerals.

Final rates are selected and calculated at time of checkout.
All shipping costs are approximate and subject to change without notice as regulated by the United States Postal Service and may not be accurately reflected in this chart.

DOMESTIC SHIPMENTS USPS INSURED & UNINSURED SHIPPING POLICY:

This includes the Continental U.S., Alaska and Hawaii, U.S. Protectorates, and all orders will be shipped by USPS Priority® Mail. Choosing Insured method is the safest delivery of your items and Sterling Minerals is bound by the rules and regulations of our carrier partners.  If uninsured shipping option is chosen, items are shipped at customers own risk.  We use delivery confirmation and recipients address is electronically filed with USPS for accuracy on all orders. Once delivery is confirmed package has reached the destination address, this will conclude the transaction. Any problems with receipt of package will fall to USPS since delivery issues are beyond our control once items are processed out for shipping.  Carrier decisions for leaving a package or holding it at local post office for collection are at their discretion and Sterling Minerals will not be liable for any decision USPS makes in regard to your package.

DOMESTIC FREE SHIPPING OFFER:

During checkout the FREE shipping option only appears automatically when your purchase total is $75.00 or more.  Please select this shipping option at checkout to take advantage of receiving Priority Mail Insured at our expense.  Important Notice: Selection of one of the other paid shipping options WILL NOT expedite your order.

Delivery timeframes are estimates for Priority Mail and we are not liable in the event your package is delayed due to unforeseen circumstances.  During the Holiday Season we can experience delivery timeframes extended to as long as 7 to 10 days.

INTERNATIONAL SHIPMENTS:

UNINSURED First Class Mail Now Available: International orders can now be shipped UNINSURED Standard First Class Mail.  We still offer USPS Priority Mail® INSURED unless UNINSURED Flat Rate box or UNINSURED Standard First Class Mail option is selected.  The selection you choose must meet the ordering parameters we require.

Standard First Class Shipping is ALWAYS Uninsured, provides no tracking except for delivery confirmation, and can only be chosen for orders not exceeding $150.00 or more and this method is at customers own risk.  For orders meeting purchase totals of $150.00 or more then REDUCED INTERNATIONAL SHIPPING must be chosen.  First Class Mail shipping time frames of worse case scenario, can also be extended to as long as 14 - 30 days for delivery depending on destination.

The Priority Flat Rate Box Uninsured option is for providing a savings and tracking for small orders.  However, the order must fit inside the Small Flat Rate Box and NOT exceed the suggested dollar amount of $110.00.  ONATI Skincare, makeup brushes and all other orders exceeding the $110.00 amount MUST either ship Priority Mail Insured or you may select Standard First Class Rate Uninsured if the order total is under $150.00.  Please check the shipping table at top of page to see all available rates.

REDUCED INTERNATIONAL SHIPPING:

This is offered to International customers and you can save on shipping fees subject to the order type you choose.  The order must meet minimum requirements based on the chart above for specific shipping requests.  For example; you must meet the minimum order of $150.00 or more in order to select this shared shipping option, where the balance is paid by us.  Please see rates in chart above and review restrictions as they apply to each purchase.  Each option is based on order totals and should only be selected on how your order qualifies.  If the incorrect shipping method is selected and the order DOES NOT qualify based on minimum order guidelines, then at our discretion, the order will either be CANCELED and you will be required to place another order selecting the accurate shipping rate best suited for that particular order.  Or we will generate an invoice via PayPal requesting the amount owed for correct shipping fees which is due upon receipt.  If shipping fee payment is not received within 24 hours, the order it pertains to will be canceled.

IMPORTANT NOTE:  A default insurance is provided thru USPS for and order total value of $65.00 or less, so this is the shipping option you may choose to safeguard your order.  Select additional insurance shipping option if your order exceeds this amount.  Otherwise, if you select the less expensive option, the value of your purchase can only be recovered at the default USPS insured rate of $65.00 in the event of loss, theft, or damage.  There will be NO exceptions if the proper insured shipping rate is not selected.  The customer accepts FULL responsibility for properly insuring the value of their order.

LOST, DAMAGED OR STOLEN PACKAGE:

Customer address entry during checkout is transferred directly to STAMPS.com servers when processing electronic labels.  Due to the validity or accuracy of the data you provide we are not liable for lost or stolen packages and we will not reship or refund on a package that has been marked “Delivered” by the carrier, which includes work place delivery.  Please be aware that if the address is entered incorrectly during the checkout process, it will then become the responsibility of the customer for any and all additional costs to replace the package.  Please do not use autofill for your account information since this does not convey correctly and can cause cancellation of your order!

In the event an “Insured Delivered” status does not occur, contact us so that we may assist you in trying to locate your package.  If the package cannot be located, we will file a claim with STAMPS.com for you.  A claim may not be filed prior to 30 days from ship date in order to allow USPS to conduct an investigation on package whereabouts at your local office.  Customer will be required to wait out this timeframe and no further action by us will be taken until the claim can be filed. If after the allotted waiting period the package is still not located and STAMPS.com allows the claim, Sterling Minerals will send out a replacement order and a signature confirmation will be required.  If needing your order is urgent, then we advise placing another order until the investigation into your missing package can be completed.  If your claim is approved and reimbursed to us, you will be notified that a credit for the original order will be placed on your account toward future purchases.

Domestic or International; If Uninsured Priority Mail or Standard First Class Mail are selected, this is at customers own risk against claiming loss, theft or damage. 

SEE ONATI Skin Care Adjunct Below:

ONATI SKIN CARE DOMESTIC:

Due to the delicate nature of organic, natural ingredients within our ONATI Skin Care, please be advised that orders may be postponed due to weather extremes, primarily when we are experiencing high temperatures.  Any ONATI skin care item included in an order that is placed after mid week, that order will be held until the following Monday in order to avoid USPS Priority weekend processing delays.  Our products have been successfully delivered domestically for many years without any weather related issues.  However, in the event of a USPS delay of your order beyond our control, we are not responsible if the delay in delivery caused a viscosity issue with the skincare products during summer months and we will be under no obligation to replace the item.

INTERNATIONAL SHIPMENT CUSTOMS FORMS:

These must accompany every shipment and we follow all International Shipping Laws.  Recipient / Purchaser will be solely responsible for all Import duties, taxes, or brokerage fees assessed on the purchased contents by your individual country once shipment arrives.  Sterling Minerals cannot collect these fees in advance nor quote them.  You are responsible for contacting your local Customs Office or Postal Service for determining if any taxes, duties or brokerage fees will be due, prior to placing your order.  Delivery confirmation signature may be required.

INTERNATIONAL ORDER "GIFT" OR "REDUCED" PURCHASE REQUEST:

Please DO NOT REQUEST this option in order to avoid paying import taxes.  As a professional retail business, we are required to state the FULL value of shipment and list each and every item inside the box. It may seem to be an innocent request, but it is asking us to falsify a federal document, and this is a violation of the law, U.S. Code: Title 13: Section 305, making us subject to severe financial penalties and / or jeopardize our ability to export our products in the future. Seizure or automatic return of the shipment may be mandated. Also please be aware that if your package is sent as a gift to another party, they will be subject to any fees assessed against the package as the recipient.

We supply shipping documents with the package for customs, and they must precisely match the customer invoice inside the box.  This is in case of inspection by customs, and due to our shipping carriers reimbursing us only on packages that are insured, the amount must match what is listed on the invoice in case of property loss or damage.  If “GIFT” or "REDUCED" purchase request accompanies your order, it could be subject to cancellation and could affect your ability to order with us in the future to avoid any problems once shipment is received in destination country; such as a refusal to pay duties, taxes or brokerage fees based on that request and forcing return or disposal of the package.

DELAY OF INTERNATIONAL SHIPPING:

In the event of a delay, please check with your local customs office or postal service since the package may be on hold, awaiting payment of any duties, taxes or brokerage fees assessed toward the value of the package. Other countries will provide an invoice following delivery of your package.  SEE ONATI ADJUNCT BELOW!

ONATI SKIN CARE PRODUCTS INTERNATIONAL:

In the event any skin care item is included in an International order, we typically will ship these Priority International or Global Express, depending on your region.  We recommend that overseas orders be placed during times of mild or cold weather, and if summer is approaching, then purchasing enough to carry you thru the summer is our best advice.  Delays in customs can and will happen and in the event skin care is improperly stored while in the care of customs or the postal service of that nation, it could potentially cause a viscosity issue with the products, such as separation thru melting while sitting in a customs warehouse.  Customs care of your package is beyond our control and we will not be held responsible for any replacement, credit or refund.  The customer accepts this possibility during periods of extreme heat and agrees to ordering skin care items at their own risk.

IMPORTANT NOTICE:

Once a package leaves the United States, we are not liable for an undelivered package due to customs restrictions which fall outside the scope of our control or for a refusal to pay duties, taxes or fees.  Please know your regulations and fees of the destination country before ordering with us.  A discarded or returned / rejected package based on these restrictions or for failure to pay the duties, taxes or fees owed, you will incur compensatory costs assessed by Sterling Minerals which will include all shipping and handling fees, a 20% restock / processing fee and / or any other penalty attached to the returned shipment.  These costs will offset the original purchase price, and the balance remaining will be credited back to the credit card of record.  In the rare event the shipment is discarded or abandoned by country of receipt, then there will be no refunds in this circumstance.

INSURED INTERNATIONAL SHIPPING PROCEDURE:

All Insured packages shipped Internationally are tracked and a signature may be required.  International packages are shipped with insurance against loss, damage or rifled contents for the value of purchase.  It will be the sole responsibility of the purchaser on any undelivered item, to locate and confirm items whereabouts with their local carrier or through their local customs office and, if needed, file complaint with appropriate entity in the event of such loss, damage or theft.

FREE / REDUCED INTERNATIONAL SHIPPING POLICY:

This offer cannot be used when applying a credit toward a purchase.  Purchase total does not include shipping costs.  Product which qualified for FREE shipping or REDUCED International shipping that may be returned for a credit, if the original order total should fall below the minimum requirements, shipping fees will then be assessed and deducted from your on-line credit.  This offer is for retail purchases only.

INCORRECT SHIPPING CHARGES ~ IMPORTANT NOTICE:

We may determine that a customer selected the incorrect shipping method for their order creating an overpayment.  In the event this occurs, we will place the shipping overpayment in the form of a store credit on the customers account to be used toward their next purchase.   

On rare occasions shipping charges may be miscalculated and insufficient postage will be collected due to an error with the USPS server.  We reserve the right in the event this occurs, to cancel your order and request that you re-enter your order so accurate shipping fees can be collected at the time of transaction.


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