SHIPPING LOCATIONS:

We ship within the Continental U.S., Alaska, Hawaii and Countries listed below.

If you do not see your country listed, please contact us via E-mail to check and see if we can offer shipping to your location before ordering.

We DO NOT ship to Israel, Ghana, North Korea, Indonesia, Philippines, Thailand or Nigeria.

WE RESERVE THE RIGHT TO CANCEL AND / OR REFUSE ANY INTERNATIONAL OR DOMESTIC ORDER WE DEEM SUSPICOUS.

DOMESTIC SHIPMENTS USPS UNINSURED SHIPPING  POLICY:

This includes the Continental U.S., Alaska and Hawaii, U.S. Protectorates, and all orders will be shipped by USPS Priority® Mail. Sterling Minerals is bound by the rules and regulations of our carrier partners. If uninsured shipping option is chosen, items are shipped at customers own risk. We use delivery confirmation and recipients address is electronically filed with USPS for accuracy on all orders. Once delivery is confirmed package has reached the destination address, this will conclude the transaction. Any problems with receipt of package will fall to USPS since delivery issues are beyond our control once items are processed out for shipping. Carrier decisions for leaving a package or holding it at local post office for collection are at their discretion and Sterling Minerals will not be liable for any decision USPS makes in regard to your package.

LOST OR STOLEN PACKAGE:

Due to the accuracy of electronic labels, we are not liable for lost or stolen packages and we will not reship or refund on a package that has been marked “Delivered” by the carrier. This policy term does not apply if recipients address was electronically entered incorrectly by Sterling Minerals. Please be aware that if the address is entered incorrectly during the checkout process, it will then become the responsibility of the customer for any and all additional costs to replace the package.

In the event an “Insured Delivered” status does not occur, contact us so that we may assist you in trying to locate your package. If the package cannot be located, we will assist you in filing a claim with USPS. A claim may not be filed prior to 21 days from ship date in order for them to conduct an investigation on package whereabouts. Customer will be required to wait out this timeframe and no further action by us will be taken until the claim can be filed. If after the allotted timeframe the package is still not located and USPS allows the claim, Sterling Minerals will send out a replacement order and a signature confirmation will be required.

Delivery timeframes are estimates for Priority Mail and we are not liable in the event your package is delayed due to unforeseen circumstances.

INTERNATIONAL SHIPMENTS:

All International orders are shipped USPS Priority Mail® INSURED unless UNINSURED Flat Rate box option is selected.  The Reduced Flat Rate Box option is available for providing a savings for small orders, however, the order must fit inside the Small Flat Rate Box and NOT exceed the suggested dollar amount of $110.00.  ONATI Skincare, makeup brushes and all other orders exceeding the dollar amount MUST ship Priority Mail Insured. Please check the shipping table at top of page to see all available rates.

REDUCED INTERNATIONAL SHIPPING:

This is offered to International customers and you can save on shipping fees subject to the order type you choose.  The order must meet minimum requirements based on the chart above for specific shipping requests.  For example; you must meet the minimum order of $150.00 or more in order to select this shared shipping option, where the balance is paid by us.  Please see rates in chart above and review restrictions as they apply to each purchase.  Each option is based on order totals and should only be selected on how your order qualifies.  If the incorrect shipping method is selected and the order DOES NOT qualify based on minimum order guidelines, then at our discretion, the order will either be CANCELED and you will be required to place another order selecting the accurate shipping rate best suited for that particular order.  Or we will generate an invoice via PayPal requesting the amount owed for correct shipping fees which is due upon receipt.  If shipping fee payment is not received within 24 hours, the order it pertains to will be canceled.

IMPORTANT NOTE:  A default insurance is provided thru USPS for and order total value of $65.00 or less, so this is the shipping option you may choose to safeguard your order.  Select additional insurance shipping option if your order exceeds this amount.  Otherwise, if you select the less expensive option, the value of your purchase can only be recovered at the default USPS insured rate of $65.00 in the event of loss, theft, or damage.  There will be NO exceptions if the proper insured shipping rate is not selected.  The customer accepts FULL responsibility for properly insuring the value of their order.

CUSTOMS FORMS:

These must accompany every shipment and we follow all International Shipping Laws. Recipient / Purchaser will be solely responsible for all Import / GST or VAT assessed on the purchased contents by your individual country once shipment arrives. Sterling Minerals cannot collect these fees in advance nor quote them. Contact your local Customs Office or Postal Service for determining if any taxes, duties or fees will be due prior to placing your order. Signature of delivery may be required.

INTERNATIONAL ORDER "GIFT" REQUEST:

Please DO NOT REQUEST this option. As a professional retail business, we are required to state value of shipment and list each and every item inside the box. It may seem to be an innocent request, but it is asking us to falsify a federal document, and this is a violation of the law, U.S. Code: Title 13: Section 305, making us subject to severe financial penalties and / or jeopardize our ability to export our products in the future. Seizure or automatic return of the shipment may be mandated. Also please be aware that if your package is sent as a gift to another party, they will be subject to any fees assessed against the package as the recipient.

We supply three sales documents with the package for customs, and they must precisely match the customer copy inside the box. This is in case of inspection by customs, and due to our shipping carriers reimbursing us only for the insured amount listed on the invoice in case of property loss or damage. If “GIFT” request accompanies your order, it could be subject to cancellation to avoid any confusion once shipment is received in destination country; such as a refusal to pay duties, taxes or fees based on that request and forcing return of the package.

DELAY OF INTERNATIONAL SHIPPING:

In the event of a delay, please check with your local customs office since the package may be on hold, awaiting payment of any duties, taxes or fees assessed toward the value of the package. Other countries will provide an invoice following delivery of your package.

IMPORTANT NOTICE:

Once any package leaves the United States, we will not be liable for an undelivered package due to customs restrictions which fall outside the scope of our control or for a refusal to pay duties, taxes or fees. Please know your regulations and fees of the destination country before ordering with us. Any returned package based on these restrictions or failure to pay the duties, taxes or fees owed, all shipping and handling fees, a 20% restock fee and / or any other penalty attached to the returned shipment, will be assessed against the original purchaser and any balance remaining, will be credited back to the credit card of record.

INSURED INTERNATIONAL SHIPPING PROCEDURE:

All Insured packages shipped Internationally are tracked and a signature may be required. International packages are shipped with insurance against loss, damage or rifled contents for the value of purchase. It will be the sole responsibility of the purchaser on any undelivered item, to locate and confirm items whereabouts with their local carrier or through their local customs office and, if needed, file complaint with appropriate entity in the event of such loss, damage or theft.

FREE / REDUCED INTERNATIONAL SHIPPING POLICY:

This offer cannot be used when applying a credit toward a purchase. Purchase total does not include shipping costs. Product which qualified for FREE shipping or REDUCED International shipping, that may be returned for a credit, if the original order total should fall below the minimum requirements, shipping fees will then be assessed and deducted from your on-line credit. This offer is for retail purchases only.

INCORRECT SHIPPING CHARGES ~ IMPORTANT NOTICE:

We may determine that a customer selected the incorrect shipping method for their order creating an overpayment.  In the event this occurs, we will place the shipping overpayment in the form of a store credit on the customers account to be used toward their next purchase.  A store credit for shipping overpayment however, does not coincide with our shipping offers.  Shipping promos are ONLY VALID on qualified orders meeting minimum order total AFTER the shipping credit is applied.  

On rare occasions shipping charges may be miscalculated and insufficient postage will be collected due to an error with the USPS server. We reserve the right in the event this occurs, to cancel your order and request that you re-enter your order so accurate shipping fees can be collected at the time of transaction.