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Ordering Policy

OFFERING SECURE & SAFE SHOPPING

 

CONVENIENT FORMS OF PAYMENT

~ Please do not send secure information or Credit Card information through E-Mail.  We only take orders through our Shopping Cart, and we use 256 bit encryption security measures provided by GeoTrust, to safeguard your personal information ~
 

MINIMUM ORDER:

A minimum purchase of $10.00 is required for processing. This does not include Shipping Fees and Taxes. Unless your order meets this minimum purchase requirement, it will not process.

ORDER INFORMATION PRIVACY:

Please do not use autofill for entering your information since this does not convey correctly to our database and can cause cancellation of your order. All orders placed through our site require a valid email and phone number. We respect your privacy and only for security purposes, if it is determined that one or both are deemed invalid, the order will not process, followed by cancellation. We will attempt to notify you of this error to prevent delayed processing and / or cancellation.

INTERNATIONAL ORDERING / FOREIGN ISSUED CREDIT CARDS:

International orders require the use of a credit card with matching shipping and billing addresses for it to be processed. We do not accept foreign phone numbers or foreign issued credit cards to be used for a U.S. purchase.  IP addresses are logged and may trigger a warning if ordering outside the U.S. yet your billing and shipping address are within the U.S.  At which point, to protect all parties against credit card fraud, your order may be placed on hold for verification or canceled if we determine the order suspicious.

PayPal is another way to pay for your purchase and is accepted wherever PayPal is available and the same requirements must be met with shipping and billing address matching.  We do require both the shipping / billing addresses to be "Confirmed" through PayPal, otherwise we will contact you to obtain further information. We advise that you avoid using HOTMAIL for your email in foreign transactions since they do cause problems with processing and shipping notices via USPS.

ORDER AND DELIVERY TIME FRAMES:

Once your order is placed, all items are shipped within 1-3 business days excluding weekends and holidays. We are open Monday thru Thursday 9 am to 4 pm Mountain Standard Time, and we can be reached by email 7 days a week.

We process orders throughout the day so we can make sure your order is completed as soon as possible. On occasion orders can have extended processing times subject to certain times of year, such as during the Holidays. An order can also be delayed subject to technical issues, weather and other unforeseen circumstances beyond our control, such as computer server issues that can occur with our shipping service, making access to shipping module problematic.

Typically, domestic orders should arrive approximately within 7 business days. Internationally, please expect delays up to 30 days (includes processing time). In most cases however, International orders are received within 6-10 business days choosing Priority Mail, and 10- 21 days if choosing Uninsured First Class Mail.

ORDERS USING GIFT CERTIFICATES:

Our Gift Certificates can only be used for products located at Sterlingminerals.com online store.  They are electronically created and emailed to the recipient at the time of purchase.  They may be used in combination for a single order, or multiple times as long as a balance remains.  However, Gift Certificates cannot be exchanged for cash and the unused balance is stored on your account to be used toward your next purchase.

Please make sure to download or print a copy of your Gift Certificate for safe keeping as Gift Certificates are non-transferable and they cannot be replaced if they are lost.  A specific gift code is issued for just your Gift Certificate purchase along with the expiration date.  A Gift Certificate, whole or in part of the unused balance is nonrefundable if it is not redeemed before the 90 days of expiration. 
You may review the instructions for redeeming your code HERE.

INTERNATIONAL ORDER "GIFT" OR "REDUCED" PURCHASE REQUEST:

Please DO NOT REQUEST this option. As a professional retail business, we are required to state the FULL value of shipment and list each and every item inside the box. It may seem to be an innocent request, but it is asking us to falsify a federal document, and this is a violation of the law, U.S. Code: Title 13: Section 305, making us subject to severe financial penalties and / or jeopardize our ability to export our products in the future. Seizure or automatic return of the shipment may be mandated. Also please be aware that if your package is sent as a gift to another party, they will be subject to any fees assessed against the package as the recipient.

We supply shipping documents with the package for customs, and they must precisely match the customer invoice inside the box. This is in case of inspection by customs, and due to our shipping carriers reimbursing us only on packages that are insured, the amount must match what is listed on the invoice in case of property loss or damage. If “GIFT” or "REDUCED" purchase request accompanies your order, it could be subject to cancellation and could affect your ability to order with us in the future to avoid any problems once shipment is received in destination country; such as a refusal to pay duties, taxes or brokerage fees based on that request and forcing return or disposal of the package.

ORDER CANCELLATION ~ QUALIFYING FOR A REFUND:

If you should wish to cancel your order, you must notify us immediately. Orders are processed in a timely manner which can include weekends to prevent a backlog, and depending on their status, may already be packaged and awaiting shipment. A 20% Restock / Processing Fee will be deducted from your refund if the order has PROCESSED or is already in "AWAITING SHIPMENT" status. However, in the event your order has shipped, you would then be required to follow our Returns Policy.

CHANGE ORDERS:

Unfortunately due to the order process within our shopping cart, we are unable to make changes to an existing order. If you should require something else you will need to place a new order and new shipping charges will apply.  However, if you ordered something in error or missed adding an item you wanted, if you notify us immediately at info@sterlingminerals.com 7 days a week or 208-467-0057 Monday thru Thursday 9-4 pm MST to prevent processing, we can do our best to fix the error or combine the second order with the existing one to save on additional shipping costs. In the event this occurs then we will apply a credit to your account to be used toward your next purchase.

"AWAITING SHIPMENT" STATUS: If your order has already processed and is currently awaiting shipment, then NO further changes can be made to your order. To keep our order process fluid and accurate, we CANNOT make exceptions for a "change order" request once the order is updated to this status.

Please review your order carefully before submitting.  In the event your order has shipped then please follow our Return Policy.

PLEASE NOTE: Free Shipping offer may be null and void when combining multiple orders into one shipment due to additional processing.

ONATI SKIN CARE PRODUCTS:

DOMESTIC: Due to the delicate nature of organic, natural ingredients within our ONATI Skin Care, please be advised that orders may be postponed due to weather extremes, primarily when we are experiencing high temperatures.  Any ONATI skin care item included in an order that is placed after mid week, that order will be held until the following Monday in order to avoid USPS Priority weekend processing delays.  Our products have been successfully delivered domestically for many years without any weather related issues.  However, in the event of a USPS delay of your order beyond our control, we are not responsible if the delay in delivery caused a viscosity issue with the skincare products during summer months and we will be under no obligation to replace the item.

INTERNATIONAL: In the event any skin care item is included in an International order, we typically will ship these Priority International or Global Express, depending on your region.  We recommend that overseas orders be placed during times of mild or cold weather, and if summer is approaching, then purchasing enough to carry you thru the summer is our best advice.  Delays in customs can and will happen and in the event skin care is improperly stored while in the care of customs or the postal service of that nation, it could potentially cause a viscosity issue with the products, such as separation thru melting while sitting in a customs warehouse.  Customs care of your package is beyond our control and we will not be held responsible for any replacement, credit or refund.  The customer accepts this possibility during periods of extreme heat and agrees to ordering skin care items at their own risk.

BACK-ORDER PRODUCTS:

We currently do not offer backorder on products; however we will notify you when the product becomes available and you can reorder at that time. When we receive your order and we discover that a product is actually "OUT OF STOCK" we will notify you and then you may either decide to wait for it, or proceed with current order as is, at which point, the amount on the "out of stock" item will then be refunded to the credit card used or a credit will be placed on your store account for future purchase, whichever you prefer.

SALES TAX / PRICING:

We are required to collect sales tax of 6% for items sold in IDAHO added to sales total. Prices are subject to change without notice.


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