MINERAL MAKEUP, ACCESSORIES and BRUSHES
At Sterling Minerals we want you to have fun and feel confident when making a purchase from us. Meeting your needs is so important to our success and we love that you chose to shop with us. If we can assist you further before ordering, please don't hesitate to contact us through Customer Care during our regular business hours. We are open Mon - Thurs 9 - 4 pm MST and by email 7 days a week.
Sterling Minerals has eliminated the need for returns since we offer inexpensive mineral makeup samples to see what works best for you in color, foundation formula and on performance for your skin type, without having to commit to a full size purchase of our exceptional minerals. There is no limit on samples during your trial period of discovering what shade is best. Trial periods are always recommended, especially for those with sensitive skin issues. Once you discover your best shade match and formula, you can easily transition to full size jars.
Sample limit restrictions will apply when purchasing multiples of same color or repeat orders of same shades instead of full-size products beyond your initial trial of any new shade choice. Once you've enjoyed your new trial samples and have decided on the best shade match, please purchase full-size jars with your next order. Repeat orders with same shades in samples will either be canceled or removed from order and a credit placed on your account toward your next purchase.
RETURNS
We Do Not Accept Returns On These Items To Ensure You As The Customer Are Receiving The Highest Standards In Product Safety And Hygiene:
- Opened Full Size Mineral Makeup
- Skincare
- Brushes
- Opened Lip Colors
- Opened Mascara
- Starter Kits
- Samples
Please use mineral makeup samples and starter kits for product testing since full sized products once opened, cannot be returned. Review ingredient lists provided with every product description before ordering to make sure a particular ingredient does not cause you concern.
Sales are FINAL on Promos, Specials and Sale Items. Some exceptions to our return policy do apply. Please see SHIPPING POLICIES for receiving damaged or defective merchandise.
INCORRECT OR MISSING ITEM
Our Order Error: Please notify us within 24 hours of RECEIPT date of your package and we will either issue a credit on account for any missing FULL size item for reorder or will reship. (Sample order errors are credited on account only for future purchases)
In the event we sent an item you did not order, we will issue a Printable RETURN LABEL via email. Once item is received, we will issue a corrected exchange at our expense. Please make sure the items you wish to return fall under the terms of UNDAMAGED / UNOPENED ITEM RETURNS.
Customer Order Error: If you should order something by mistake, please let us know so we may assist you. Unfortunately, you'll have to pay any shipping, handling and / or any processing fees where applicable for the return / exchange to have the error corrected.
UNDAMAGED / UNOPENED ITEM RETURN
All returns will need to be in original unopened condition, so please check invoice against items in package before removing any tamper resistant seals or opening of exterior packaging, since once opened we cannot exchange for the correct product. Name, color, formula and ingredients are visible on all packaging. If any additional shipping fees are necessary, it will be based on reason for the return.
POLICY FOR QUALIFIED MERCHANDISE RETURNS
What Does Qualify For A Return:
- Any Unopened Full Size Minerals, Lip Colors, Mascara or Skincare
- Items Returned Before 30 Days From Date Of Purchase
- Items Receiving Prior Approval Only (no credit will be given otherwise)
- Return Merchandise Authorization Number Placed On Label (order will be disposed of if missing from label)
- Items Are Received At Our Facility Within 10 Business Days From When Your Authorization Is Provided
- Important Note: Non Return Of Items Within the 10 Days Will Be Considered Abandoned And The RMA# Will Be Voided
Items Returned To Include Reasons Of But Not Limited To:
- Package Refusal
- Unclaimed
- Buyer Remorse
- Gift Certificate Purchase
All Qualified Returns: A pre-authorized return for your immediate exchange will only require the cost of return postage and your replacement priority shipping. A 20% RESTOCK / PROCESSING FEE will apply to all qualified returns, and all Domestic Shipping and Handling charges assessed against Sterling Minerals by USPS will be applied against the original purchase. Any remaining credits will either be refunded to the original form of payment OR placed on your account toward a future purchase, depending upon reason for the return. Please see "FREE SHIPPING" policy below for returns. Gift Certificate returns are for exchange only or a credit will be placed on your customer account. All credits placed on account are required to be used within 1 year of original purchase date for product only and cannot be used toward shipping fees.
International Return Policies same as domestic, including additionally any addressee issues or non payment of taxes or duties as reason for return, will have a 30% RESTOCK / PROCESSING FEE and all other charges assessed will be deducted from the purchase refund.
RETURN DUE TO INCORRECT ADDRESS WITHIN U.S.
A package returned as non-deliverable due to shipping address entered incorrectly during checkout will be processed immediately and we will notify you by email. A credit will be placed on your account to repurchase your items and new shipping charges will apply. In the event you received free shipping with your initial order, we will need to collect new shipping fees at checkout for your order to be reshipped.
FREE SHIPPING, REDUCED INTERNATIONAL SHIPPING, DISCOUNTS OR FREE GIFTS WITH PURCHASE
Please be aware “FREE SHIPPING, GIFT WITH PURCHASE PROMOTIONS” or "SPECIAL DISCOUNTS" specify that a minimum order amount was needed to qualify. If you return items for credit instead of immediate replacement, your original purchase total may now be below the amount for which the offer was qualified. If this occurs, any free shipping, reduced international shipping, discounted purchase or free gift included with original purchase, the full retail values of these offers will be assessed against the returned items and be deducted from the remaining credit balance.
PROCESSING POLICIES FOR ALL RETURNS
What You'll Need To Complete This Process:
- Email Us What Items You Wish To Return And Why
- Please Place Return Merchandise Number On Exterior Of Package
- Return Using USPS, Insured (Tracking Recommended) Lost Or Damage On Returned Items Won't Receive Credit
- Enclose Your Receipt With Items You're Returning
- Please Make Sure All Items Returned Are In Unused, Unopened, Original Condition
Once we receive your return and inspection of the item(s) determines they are in original condition, then please allow 2 to 7 business days for processing. You'll be notified of either an exchange, credit to your personal account, or refund to the original form of payment has been issued, depending on the reason for the return as outlined in our return policies.