Return Policy

MINERAL MAKEUP, ACCESSORIES and BRUSHES

At Sterling Minerals we want you to have fun and feel confident when making a purchase from us. Meeting your needs is so important to our success and we love that you chose to shop with us.  If we can assist you further before ordering, please don't hesitate to contact us through Customer Care during our regular business hours. We are open Mon - Thurs 9 - 4 pm MST and by email 7 days a week.

Sterling Minerals offers our remarkably formulated mineral makeup at an affordable price by encouraging you to try our inexpensive samples to see what works best for you in color, foundation formula and on performance for your skin type.  There is no limit on samples during your trial period of discovering what shade is best.  Trial periods are always recommended, especially for those with sensitive skin issues. 

Sample limit restrictions do apply when purchasing multiples of same color or repeat orders of sample shades instead of full size products beyond trial period.

RETURNS

To ensure you as the customer are receiving the highest standards in product safety we do not accept returns on these items:

  1.  Opened Full Size Mineral Makeup
  2.  Skincare
  3.  Brushes
  4.  Face Towels
  5.  Opened Lip Colors
  6.  Opened Mascara
  7.  Samples

Please do not purchase full size jars for product testing instead of samples since once opened, we cannot accept them for return.  Also be sure to check ingredient decks provided with every product to make sure a particular ingredient does not cause you concern. 

Sales are FINAL on Promos, Specials and Sale Items.  Some exceptions to our return policy do apply. 

INCORRECT OR MISSING ITEM

Our Order Error: Please notify us within 24 hours of RECEIPT date of your package and we will issue a credit for any missing FULL size item for reorder or will reship. (Sample order errors are credited only on account).

For an incorrect item we will issue a Printable RETURN LABEL via email.  Once item is received, we will issue a corrected exchange. (Please enclose a copy of your shipping and item receipt with your return shipment) Items returned must fall under the terms of UNDAMAGED / UNOPENED ITEM RETURNS.

Customer Order Error: If you should order something by mistake, then unfortunately any shipping, handling and / or any processing fees for the return / exchange will need to be taken care of by you so we can correct the error.  Please see PROCESSING POLICIES FOR ALL RETURNS.

UNDAMAGED / UNOPENED ITEM RETURN

Incorrect product must be returned in original unopened condition, so please check invoice against items in package before removing any tamper resistant seals or opening of exterior packaging, since once opened we cannot exchange for correct product.  Name, color, formula and ingredients are visible on all packaging.  You will need to pay for the cost of return and replacement shipping on any return or exchange not due to our incorrect selection or a defective item.

POLICY FOR QUALIFIED MERCHANDISE RETURNS

What we are unable to accept for return:

  • Opened Items
  • Any Items After 30 Days
  • Items Without Prior Approval (we cannot guarantee a credit, exchange or refund)
  • Missing Return Merchandise Authorization Number On Package (unfortunately, order will be disposed of without further notice if missing from label)
  • Items Not Received At Our Facility Within 10 Business Days After Your Authorization Is Provided
  • Non Return Of Items Within 10 Days Will Be Considered Abandoned And RMA Will Be Voided

SPECIAL TERMS AND CONDITIONS FOR RETURN

Items returned to include reasons of:

  1.  Package Refusal
  2.  Buyer Remorse
  3.  Incorrect Address
  4.  Non-deliverable

If any of these reasons occur on a purchase, a 20% RESTOCK / PROCESSING FEE, and any and all Domestic Shipping and Handling charges assessed against Sterling Minerals by USPS will be applied against the original purchase and remaining credits will either be refunded to the form of payment used OR placed on your account toward a future purchase, depending upon reason for the return.  All credits placed on account must be used within 1 year of original purchase date. 

International Return Policies same as domestic, including additionally non payment of taxes or duties as reason for return, will have a 30% RESTOCK / PROCESSING FEE and all other charges assessed will be deducted from the purchase.

FREE SHIPPING, REDUCED INTERNATIONAL SHIPPING, DISCOUNTS OR FREE GIFTS WITH PURCHASE

If we authorize your return, please be aware  “FREE GIFT WITH PURCHASE PROMOTIONS” or "SPECIAL DISCOUNTS" specify that a minimum order amount was needed to qualify.  Due to the returned items, the original purchase total may now be below the amount for which the offer was qualified.  Any free shipping, reduced international shipping, discounted purchase or free gift included with original purchase will be charged the FULL retail value and will be deducted from any refund or credit.

RETURN DUE TO INCORRECT ADDRESS

A non-delivered package occurs when the incorrect shipping address is entered at checkout.  These returns are processed immediately once we receive them.  We will notify you by email and a credit will be placed on your account less our shipping expense and a restock / processing fee of 20% which you may use toward a future / replacement purchase.  In the event non-delivery occurred due to our error, your package will be reshipped at our expense with our apologies.

PROCESSING POLICIES FOR ALL RETURNS

What You'll Need To Complete This Process:

  • Place Return Merchandise Number On Exterior Of Package
  • Return Using USPS, Insured (Tracking Recommended) Loss or Damage: we will be unable to exchange, credit or refund for those items
  • Enclose Receipt With Items, Including Reason For Return
  • All Items Returned In Unused, Unopened, Original Condition

Once these criteria have been met and we receive your return, you can expect a 5 to 7 business day time frame for processing your return.  After inspection of your returned items and they are in their original condition, then an exchange, credit to your personal account, or refund to the original credit card will be issued, depending on the reason for the return as outlined in our return policies.

PLEASE REALIZE ANY SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

On Orders Over $75

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