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Return Policy

MINERAL MAKEUP, ACCESSORIES and BRUSHES

At Sterling Minerals you can feel confident when making a purchase from us. Meeting your needs is so important to our success and we appreciate all of your business. If we can assist you further before ordering, please don't hesitate to contact us through Customer Care during our regular business hours. We are open Mon - Thurs 9 - 4 pm MST and by email 7 days a week.

Sterling Minerals offers our remarkably formulated mineral makeup at an affordable price by encouraging you to try our inexpensive samples to see what works best for you and your skin type. There is no limit on samples during your trial period of discovering what shade is best. Trial periods are always recommended, especially for those with sensitive skin issues.  Sample limit restrictions do apply when purchasing multiples of same color or repeat orders of sample shades in lieu of full size products beyond trial period.

RETURNS:

Due to industry standards as they relate to FDA Regulations in cosmetic hygiene, we are unable to accept returns on any Cosmetics, Facial Care Products, Mineral Makeup Brushes or Facial Towels. This is to ensure you as the customer are receiving the highest standards in product safety. Testing with our mineral makeup samples is an excellent way to determine color, correct formula, and how they will perform for your skin type.

Sample mineral powders are a non-returnable / non-refundable item. Buying full size jars for product testing in lieu of sample is not recommended since once opened, will not be accepted for return.

Skin Care, Lip Color, Natural Mascara and Eye Shadow Products are available in full size only and are not returnable or refundable. We do offer Grecian Secret Body Souffle samples, and ingredient decks are provided for review with each and every product to alleviate concerns for a particular ingredient. We carefully package and inspect each item before we ship them out to you. We will gladly provide an exchange in the event of an error on our part.

Sales are FINAL on Promos, Specials and Sale Items.  Some exceptions to our return policy do apply. Please review the details below.

INCORRECT OR MISSING ITEM:

Our Order Error: In the off chance a mistake in processing your order occurred, please notify us within 24 hours of RECEIPT date of your package and we will issue a credit for any missing FULL size item for reorder or will reship. (Sample order errors are credited only on account). For wrong item we will issue a Printable RETURN LABEL via email. Once item is received, we will issue a corrected exchange.  Original shipping fees are not refundable, however all other shipping fees incurred due to our error are at our expense. (Please enclose a copy of your shipping and item receipt with your return shipment) Items returned must fall under the terms of UNDAMAGED / UNOPENED ITEM RETURNS below.

Customer Order Error: In the event an item was ordered in error, then shipping, handling and / or any processing fees for the return / exchange item will become your responsibility. Please see PROCESSING POLICIES FOR ALL RETURNS below.

UNDAMAGED / UNOPENED ITEM RETURN:

Incorrect items must be returned in original, resalable condition, so please check invoice against items in package before removing any tamper resistant seals or opening of exterior packaging, since once opened we cannot exchange for correct product. Name, color, formula and ingredients are visible on all packaging.

DAMAGED ITEMS RETURNED IF INSURED:

Please save all packing materials and original envelope and notify us within 24 hours to ensure the processing of your claim. Contact us via e-mail following receipt of damaged items so we may assist you with the claim to our carrier / insurance. A photo of the damaged items and packing materials will be needed prior to start of the claims process. If you don't notify us or provide us with the necessary proof of damages, we cannot guarantee your claim will be processed or that a replacement will be provided. Insurance claims can take up to 30 days to process once submitted.

In the interest of time, as a one time courtesy, we may waive our carriers involvement if we determine the photo proof suffices, and we will reship a replacement at no charge to you or place a credit on your account for future purchases.

RMA POLICY FOR MERCHANDISE RETURNS:

Any and all qualified returns / exchanges must have prior approval and receive a Return Merchandise Authorization Number within 30 days of original purchase and before returning shipment.

Based on consumer safety and in compliance with FDA regulations, opened items will not be accepted for return. Any items returned without prior authorization is not a guarantee of receiving a Credit, Exchange, or Refund and orders without an RMA number will be disposed of without further notice.  

To avoid complications, please allow us to help you first to see if the issue you may be having with a product is not easily fixed with a consultation.  When we provide you with your RMA number, please place it on the exterior of the returned package. Once issued, we will need to receive your returned item(s) to our facility within 10 business days otherwise the return authorization will be considered abandoned, and will be voided.

SPECIAL TERMS AND CONDITIONS FOR RETURN:

Items returned to include reasons of: package refusal, buyer remorse, incorrect address, or non-deliverable, won't be able to receive a full refund. A 20% RESTOCK / PROCESSING FEE, and any and all Domestic Shipping and Handling charges assessed against Sterling Minerals by USPS will be applied against the original purchase and remaining credits will either be refunded to the form of payment used OR placed on your account toward a future purchase, depending upon reason for the return. All credits placed on account must be used within 1 year of original purchase date. 

International Return Policies same as domestic, including additionally non payment of taxes or duties as reason for return, will have a 30% RESTOCK / PROCESSING FEE and all other charges assessed will be deducted from the purchase.

FREE SHIPPING, REDUCED INTERNATIONAL SHIPPING, DISCOUNTS OR FREE GIFTS WITH PURCHASE:

In the event a return is authorized, please be aware that “FREE GIFT WITH PURCHASE PROMOTIONS” or "SPECIAL DISCOUNTS" specify that a minimum order amount was needed to qualify. Due to the returned items, the original purchase total may be below the amount for which the offer is qualified. Any free shipping, reduced international shipping, discounted purchase or free gift included with original purchase will be charged the FULL retail value and will be deducted from any refund or credit.

RETURN DUE TO INCORRECT ADDRESS:

All returned non-delivered packages due to input of incorrect shipping address at checkout are processed immediately once we receive them. We will notify you of the return via email. A credit will be placed on your account less our shipping expense and a restock / processing fee of 20% to be used toward a future / replacement purchase. In the event non-delivery occurs due to our error, your package will be reshipped at our expense with our apologies.

PROCESSING POLICIES FOR ALL RETURNS:

Upon approval of your return / exchange with a provided a return merchandise Number, please return all items via USPS Priority, Insured with Tracking Information, otherwise in the event of loss or damage, no exchanges, credits or refund can be issued. Please enclose your receipt, and reason for the return to expedite handling of your return.  Also place your RMA # on outside of box. Upon receipt of the items, return processing times may take 5 to 7 business days. After inspection of all returned items and they are determined to be in original condition at time of sale, then an exchange, credit to personal account, or refund to the original credit card will be issued, depending on the reason for the return as outlined in the policies above.

NOTE: SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE AND CANNOT BE CONSIDERED COMPENSATORY FOR EXCHANGES OR CREDITS.


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