SECURE AND SAFE
When you place an order, the security of your information regarding that order is very important to us, therefore SterlingMinerals.com is a GeoTrust™ Secure Site. In order to protect the security of your online order information we use secure servers that utilize the industry's benchmark Secure Socket Layer (SSL) encryption. SSL is state of the art industry technology that allows for a secure and safe purchase transaction. We take all reasonable security measures to protect stored personal and financial information. Credit card numbers are used only for payment processing and they are never stored on our servers. Upon your return to reorder with us, you will be required to enter in your credit card each time. To protect yourself from security vulnerability, always make sure you keep your computer software, anti virus and malware updated with the latest versions.
YOUR PRIVACY COMES FIRST
SterlingMinerals.com is committed to protecting the privacy of our customers and visitors. Personal information received by us is not shared or sold. Information is collected during site visits and during the purchase process. Site visit information is used only in aggregate form to help enhance the overall shopping experience. Purchase information is maintained in your account to make future shopping easier and faster with immediate reorder capability.
Customers who purchase products may receive promotional emails from us only. You may opt-out of our mailing list during the checkout process or at any time in the future. If you do not opt-out during checkout, you can opt-out of our mailing list by using the supplied link on any of the emails you receive. Customers may receive promotional emails from Sterlingminerals.com if you register for an account without purchasing a product. You may opt-out of our mailing list for specials and promotions during the registration process if or when you receive a promotional email. You may change your address or other personal information in your account. Users may edit any of their personal information by logging in and following the "manage your account" links in your account.
DO WE USE COOKIES
Sterlingminerals.com utilizes cookies to help optimize and customize your shopping experience. Cookies enhance shopping efficiency and allow us to recognize returning shoppers. Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, which can include remarketing, and to gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. Sterlingminerals.com does provide links to other websites but is not responsible for the privacy practices or content of these other sites.
IMPORTANT NOTICE: SterlingMinerals.com reserves the right to contact you for verification of information you have provided via E-mail or via a phone call in order to provide information, services, or products you’ve requested. It is very important that your email and phone number be valid because in the event we cannot verify your information then for your protection, the order placed with us will be canceled.
CUSTOMER / SUBSCRIBER
By becoming a subscriber or customer, you agree to abide by all the Terms and Conditions set forth herein; and the information you provide to us is true. If it is determined the information provided is fraudulent, we reserve the right to cancel your subscription or account without notice at any time. Furthermore, if any information is misleading, abusive and clearly violates any of the store policies of SterlingMinerals.com we reserve the right to prevent re-submission or reactivation of your account. This includes participation in Product Reviews, Message Boards, Blogs, or Forums relevant to SterlingMinerals.com that we deem to be harassing, argumentative, abusive, or demeaning in tone. Comments, whether negative or positive should be constructive, courteous, professional, and not be aggressive in nature so as to not offend other participants frequenting our Site.
PRODUCT REVIEWS
We love hearing from our customers and we welcome product reviews. Emails are generated after your order has shipped within two weeks time for you to come back and give us your valued opinion. You may opt out of these at anytime. Please be advised, reviews submitted anonymously or using a pseudonym will no longer be published. It is vital to the integrity of a review that only customers wishing to give us feedback provide a first name or last name which can also include either a first or last name initial or a city and state as an identifier for us to validate that an actual purchase occurred with us.
Every review response is read and appreciated! However, reviews and ratings will not be published if they are only reflective of our pricing structure or color selection issues such as a "color not working" for the customer since this is trial and error and not an issue with the actual product. Please realize everyone's skin tone is a little different and it may require a mix of shades. If we receive this type of review we are more than happy to continue to assist you by sharing ideas on achieving the best results.
Reviews which also address past reviewers will not be published. Reviews that conflict with our policies will not be published. Please confine reviews to personal experience with product results such as feel, texture, ease of use, finished look, staying power, product or use suggestions, etc. Comments whether negative or positive should be constructive, courteous, helpful and professional, otherwise they will not be published. Reviews that violate FDA and FTC regulations will be edited for content.
LAPSED ACCOUNTS
We require that all customers for security purposes, maintain an active account through continued purchases within 360 days of the last purchase made with us. Each customer agrees that if they do not continue to use their account within this timeframe or do not make an initial purchase within 30 days of creating a new account, that account will at some point be deemed abandoned by our system administrator. At which point, SterlingMinerals.com reserves the right and without liability, to close an inactive account in order to safeguard any and all personal information provided by the customer. Upon return to place future orders after an account has been closed, just simply activate a new account.