Return Policies for Minerals, Accessories and Brushes – Please read carefully in order to enjoy your shopping experience with Sterling Minerals. As a member of our On-Line Store, you agree to abide by our Terms and Conditions of our Policies for all purchases and transactions of any kind.

At Sterling Minerals we want you to feel confident when making a purchase from us. Meeting your needs is so important to our success and we appreciate all of your business. If we can assist you further before ordering, please don't hesitate to contact us via E-Mail.

To avoid problems with Sterling Minerals Cosmetics and to help us continue to offer our remarkably formulated mineral powders to you at an affordable price, we encourage you to try our inexpensive sample sizes in order for you to see what works best for you and your skin. There is no limit on samples.

Returns: Due to industry standards as they relate to FDA Regulations in cosmetic hygiene, we are unable to accept returns on any Cosmetics, Facial Care Products, Mineral Makeup Brushes or Facial Towels. This is to ensure you as the customer are receiving the highest standards in product safety. Testing through our generous mineral makeup samples is an excellent way to determine color, correct formula, and how they will perform for your skin type. Sampling is available for all of our mineral powders and are a non-returnable item. Trial periods are always recommended, especially for those with sensitive skin issues.

Skin Care and Lip Color Products are available in full size only and ingredient decks are provided for review with each product to alleviate concerns for a particular ingredient. We carefully package and inspect each item before we ship them out to you. We will only provide an exchange in the event of an error on our part. Follow detailed directions below.

Incorrect Item: Although this rarely happens, mistakes in processing an order can occur. Notify us within 2 business days of RECEIPT date of your package as to our error and we will issue an authorization number for your return. Once item is received, we will issue a corrected exchange at our expense along with a free gift for your inconvenience. There is no compensation offered for original shipping fees. (Please enclose a copy of your shipping and item receipt with shipment) Items returned must fall under the terms of Undamaged / Unopened Item Return below.

Undamaged / Unopened Item Return: Incorrect items must be returned in original saleable condition, so please check invoice against items in package before removing any tamper resistant seals or opening of exterior packaging, since once opened we cannot exchange for correct product. Name, color, formula and ingredients are clearly visible on all jars and through the window on the back of our boxes in the full size mineral cosmetics. Upon our inspection of item returned due to our error, if item is either defaced or damaged by end user, it will not qualify for a credit or exchange. This will include damage to exterior packaging, tampering of hygienic seals or lifting of sifters.

Damaged Item Returns if Insured: Please save all packing materials and original envelope and notify and present all damaged materials to the shipper within 24 hours to ensure claim may be processed. Contact us via e-mail following receipt of the claim number they give you so we may follow up with the shipper in order to assist you with the claim. If you fail to notify shipper and us within the specified time frame there will be no guarantee your claim will be processed or that a replacement will be provided if you fail to follow the USPS guidelines. It may take up to 90 days for a claim to be processed.

RMA Policy: Any and all returns must get prior approval and receive a Return Merchandise Authorization Number within 30 days of original purchase, and before return shipment. Based on consumer safety and in compliance with FDA regulations, any items returned without prior authorization, will be disposed of without further notice, and Credit, Exchange, or Refund will not be applied to the account. To avoid complications and to expedite the transaction, please contact us first to receive an RMA, which you will place on exterior of the returned package. Once RMA is issued, package must be received by our facility within 10 business days.

Special Terms and Conditions for Return: Items returned to include reasons of, but not limited to, refusal by customer, buyer remorse, incorrect address, or non-deliverable, will not be entitled to receive a full refund. A 20% Restock Fee / Processing Fee, and any and all Domestic or International Shipping and Handling charges assessed against Sterling Minerals by the shipping carrier will be assessed against your original purchase, and remaining credits will be refunded to the credit card of record or to your account, depending upon reason for the return.

Free Shipping, Reduced International Shipping and Other Free Gifts with Purchase: In the event a return is approved and authorized, please be aware that "Free Gift with purchase promotions" specify that a minimum order amount is required in order to qualify. Due to the return, the original purchase total may now fall outside the parameters in which these offers were given. Any free shipping, reduced international shipping, or free gift included with original purchase, will be assessed its full retail value against the returned items and will be deducted additionally with all other charges you may have incurred.

Return Due To Incorrect Address: All non-delivered packages are processed immediately once we receive them. If the customer enters incorrect address information during checkout process, then the customer will be required to place a new order and will be responsible for the additional shipping fees. In the event non-delivery occurs due to our error, your package will be resent at our expense with our apologies.

Processing Policies for All Returns: Upon approval of your return, please return all items via USPS Priority, Insured with Tracking Information, otherwise in the event of loss or damage, no exchanges, credits or refund will be issued. Enclose your receipt and return information. Upon receipt of the items, return processing times may take 5 to 7 business days. After inspection of all returned items, and they are determined to be in original condition at time of sale, then an exchange, credit to personal account, or refund to the original credit card will be issued, depending on the reason for the return as outlined in the policies above. All damaged items are processed with your local post office.

NOTE: please be aware we do not refund or credit shipping fees.

Contact Information:

Main Phone Number - 208 467-0057
We Do Not Accept Phone Solicitations.

Customer Service Hours: Efficient and convenient 24/7 ordering is available using our Shopping Cart and our hours of operation are 9 a.m. to 4 p.m. Mountain Standard Time, Monday thru Thursday. We are available Fridays by E-Mail only. Closed all Holidays and Weekends.

For efficient Customer Care as they pertain to a problem with your order or you need assistance with the ordering process, please E-mail or call us within our normal business hours so we may assist you as soon as possible. International Inquiry response may be delayed until next day due to time difference. For general E-mail questions we will respond within 48 hours. Customer care does not handle wholesale questions so please send your information through our Wholesale Inquiry page for quickest response.

Customer Care:

Creative Director:

For local residents of Idaho, we do not accept walk-ins since we are a manufacturing and distribution facility. All orders need to be placed through our Shopping Cart and processed the same as all orders shipped outside Idaho.